Fish Tales Charters:
If less than 36 hours from booking date no refund issued-100%cancellation fee.
36-48 hours from booking date 50% cancellation fee.
Over 48 hours no cancellation fee, except booking fee.
Everglades Eco Safaris:
100% cancellation fee applies to all bookings cancelled within 48 hours prior to tour departure, or "no-shows". Cancellations must be advised by Email or Telephone during businsess hours of 9am and 5pm.
BTS PORT DOUGLAS PTY LTD:
15% cancellation fee is applied for all tours cancelled with more than 48hrs notice of tour departure.
50% cancellation fee is applied for tours cancelled between 12 and 24hrs prior to departure.
No refund for no shows or less than 12 hours notice of cancellation.
Full refund provided if tour or transfer is cancelled by operator.
Reef Magic Cruises - "MARINE WORLD":
All trips are subject to weather/tidal conditions. All prices and schedules quoted are subject to change without notice. Trips may be cancelled at the discretion of Reef Magic Cruises Pty Ltd. Cancellation fees may apply.
Go West Tours:
Guest cancellation of any tour, in less than 48 hours prior to tour departure time will result in a 50% refund of tour farepaid. Cancellation within 24 hours of tour departure or failure to take up a tour will result in a total forfeiture of the tour fare.
Wildlife Tours Australia:
Although every effort is made, Wildlife Tours Australia shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Wildlife Tours Australia retains the right to alter routes, itineraries, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.
Cancellation within 7 days of departure will result in a 50% loss of the ticket price; Cancellation within 48 hours or failure to show will result in full fare forfeiture. $25 per person transfer fee applies to any transfer of service within 7 days of departure.
Sailaway:
Full refund only applies with 24 hours notice of date adjustment or cancellation.
Spirit of Freedom:
An AUD$100 cancellation fee applies from time of booking to 61 days prior to departure.
20% cancellation fee applies with less than 60 Days Notice
100% cancellation fee applies with 21 days or Less Notice
All passengers are strongly advised to travel with Travel Insurance that covers for Trip Cancellation and Scuba Diving Evacuation & Medical cover.
PENGUIN ISLAND TOUR:
CANCELLATIONS WITHIN 72 HOURS TO DEPARTURE WILL INCUR A 50 PERCENT LOSS OF TICKET PRICE. CANCELLATIONS WITHIN 48 HRS OF TOUR DEPARTURE OR FAILURE TO TAKE UP THE TOUR WILL RESULT IN A 100 PERCENT LOSS OF THE TICKET PRICE.
Nautilus Aviation:
48hrs cancellation notice required for full refund.
Skydive Brisbane:
CANCELLATION POLICY
A minimum of 48 hours notice is required to cancel your booking. This enables us to try and fill your reserved space. Should you fail to give 48 hours notice, a $110 deposit will be forfeited. If less than 48 hours notice of cancellation is given, you will be liable for the entire cost of the jump.
AUSTRALIAN NATURAL TREASURES TOURING:
Full amounts are payable for ‘no shows’ or cancellations less than 24 hours from departure. Cancellations less than 1 week before departure we will incur a charge of 50%. More than one weeks notice will incur no charge.
Where a private cottage has been booked as part of a cancelled booking, the whole charge will apply if less than 3 days notice is given, unless the cottage is able to be resold.
Frankland Island Cruises:
A 100% cancellation fee applies if advice is not provided a minimum of 36 hours prior to departure for cancellations or amendments.
Jungle Tours:
Day Tour Bookings cancelled within 24 hours of departure (or no shows) will incur a 100% cancellation fee.
Tour of 2 or more days, cancelled within 72hrs of departure (or no shows) will incur a 100% cancellation fee.
Flames of the Forest:
For bookings up to 5 passengers - Cancellation fee of 100% applies within 24 hours of the event.
For bookings of 6 or more passengers - Cancellation fee of 100% applies within 7 days of the event.
Cairns Adventure Group:
50% Refund within 48 hours no refund if within 24 hours of departure
HARTLEYS CROCODILE ADVENTURES:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Calypso Reef Cruises:
Cancellation fees apply if less than 24hrs notice is given prior to departure.
Cape Trib Horse Rides:
48 hours for full rerfund
Daintree Tours:
A refund is not provided for bookings cancelled within 24 hours of departure. Amendments to bookings may be made without charge up to 48hrs prior to departure, subject to availability.
Bunyip Adventure Tour:
Passenger cancellation/date change of any tour, in less than 48 hours but more than 24 hours prior to a departure time will result in a 50% refund of money paid. Cancellation within 24 hours of tour departure or failure to take up a booked tour will result in a 100% forfeiture of the tour fare. Please note also that a “cancellation” includes a change to the date of a tour booking that requires the original booking to be cancelled.
Gray Line Sightseeing Day Tours - Melbourne & Adelaide:
Cancellation fees of 50% may apply for a tour cancelled within 72 and 24 hours of travel. Cancellation fees of 100% may apply to cancellations within 24hrs of travel or when no notice is given. Cancellation fees imposed on Gray Line by our suppliers will also be passed on.
Tours may be cancelled at Gray Line's discretion in the event of unforeseen circumstances.
Kookaburra Showboat Cruises:
Any refund will incur a 20% administration fee; there will be no refund for any cancellation within 21 days of your Cruise Departure date & time.
Cruises are subject to minimum numbers.
Global Ballooning Australia:
Important: Please ensure that all members of your party have been made aware of the following conditions. These Terms and Conditions apply to the transaction detailed on this documentation. Your acceptance of these conditions is a term of supply of the Services. By paying for and accepting supply of the Service, you agree to be bound by these conditions.
1. Definitions:
Service refers specifically to the hot air ballooning mentioned on this documentation and generally to the range of products provided by the tour operator, including accommodation and customised activities arranged by agreement.
Service Operator refers to the tour company named on your confirmation or any independent contractor supplying/delivering the services to you under the your Agreement with the tour operator.
2. Liability
Under no circumstances will The Tour Operator be liable for direct, indirect, consequential or incidental damages including but not limited to lost or damaged property, lost profits or savings or damages for disappointment.
The Tour Operator may arrange for the hot air ballooning to be performed under a ‘code-sharing’ arrangement, i.e. it may subcontract another ballooning company to provide you with your flight. In such instances, The Tour Operator accepts no liability in connection with such services or for any loss, injury, or damage to or in respect of any person or property. The Tour Operator reserves the right to alter contents of products and location when deemed necessary. The Tour Operator does however warrant providing services of equal nature and value.
3. Alteration and Cancellation of a Booking
In the unfortunate event you should have to alter/cancel your booking, certain fees & conditions apply:
If you wish to ALTER your flight booking: If you wish to CANCEL& receive a refund:
Within 48 hours prior to a weekday flight, no changes are permitted.
Between 48 hours and 7 days prior to a weekday flight - a $50 per person rebooking fee will be charged; your flight will need to be re-scheduled on a weekday flight only, excluding public holidays.
7 days or more prior to a weekday flight – a $25 per person rebooking fee will be charged.
You will lose the full cost of your flight if you fail to show up for your flight. You may send someone else in your place if you wish – please let us know the name of the replacement person before the flight. You cannot receive a refund on any trips booked using a gift certificate. (See Section 4)
NB: Separate cancellation and alteration provisions apply to large groups and customised events. These are specified on the group booking documentation supplied. The Tour Operator reserves the right to amend these fees and notice periods. When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your booking confirmation documentation.
4. Gift Certificates
Gift certificates are valid only when fully paid by the purchaser or distributor. Gift Certificates cannot be redeemed for cash or refunded in part or full. Certificates are transferable to other individuals and are valid only for the period indicated thereon. Once the certificate has been redeemed (i.e. the trip date has been booked) all other terms relating to Alteration and Cancellation (see Section 3) apply, however the value remains non-refundable. Should you need to extend the validity of your gift certificate beyond the normal 12 months, reinstatement fees apply: $50 – 6 month extension; $100 - 12 month extension.
5. Weather, Mechanical, Staffing Other Safety ConditionsHot air ballooning relies on suitable weather conditions in order to proceed safely. Information on specific weather considerations are provided for at the time of making the booking. Additionally, flights may be dependant on mechanical performance or staffing availability. When conditions are deemed by The Tour Operator to be unsuitable or unsafe to proceed, then trips may not go ahead on the scheduled date. Similarly a trip may be postponed due to less than minimum numbers being achieved. Our Melbourne flights may not always fly over the central business district (CBD/city area). Whilst our pilots will endeavour to fly as close to the CBD as possible, our flight path is determined by the most up to date meteorological conditions to ensure the safest possible flight for all concerned.
In the unfortunate event that a Service must be delayed, rescheduled or cancelled due to any of the above factors, The Tour Operator will hold payment in credit and offer alternative booking dates. Any request for refund will be treated as per cancellation terms listed in Section 3 above. The Tour Operator will not accept any liability for travel, accommodation, inconvenience or other costs incurred or lost through such cancellation. International, interstate and country visitors should factor the possibility of short notice cancellation.
5. Rebooking Your Flight
If your flight has been cancelled due to inclement weather conditions, please contact our office as soon as possible to rebook. Payment received for your flight will be held in credit and applied to the rebooking. Rebooking must be done within 12 months of the first cancelled flight date. There will be no refunds for bookings held on our system for longer than 6 months.
6. Discounted bookings
Any discounts or special offers are only available on the full recommended retail price and are not valid in conjunction with any pre-existing discounts or seasonal specials. Any bookings made using a discount or special offer are non-refundable. Bookings are transferable to other individuals and are valid only for the period indicated thereon. All terms relating to Alteration and Cancellation (see Section 4) apply, however the value remains non-refundable. Should you need to extend the validity of your booking beyond the normal 12 months, reinstatement fees apply: $50 - 6 month extension; $100 - 12 month extension.
8. Your Responsibility
(a) It is your responsibility to ensure you have received booking confirmation details of your flight; please notify the The Tour Operator office immediately and prior to your flight date if you do not have this information. You are also required to follow the check-in procedure outlined in the confirmation letter the evening before your flight. If you do not contact the duty pilot as required between 6.30 and 7.00 p.m., The Tour Operator cannot be held liable for the consequences of not checking in with your pilot and receiving the latest instructions.
(b) In the interests of safety, you undertake to follow the advice of the pilot and ground crew, comply with any local codes of conduct and act sensibly and prudently at all times. You also agree to indemnify The Tour Operator, its owners, officers and employees for all losses and/or damage arising from any act or default on your part or the part of a member of your party. Under no circumstances at any time during supply of the Services should you or a member of your party be under the influence of drugs or alcohol, nor should you take medication that could affect or impair your judgment at this time.
(c) Check with your medical practitioner if you have a pre-existing medical condition that may be affected by the physical nature of hot air ballooning. You agree to indemnify The Tour Operator, its owners, officers and employees against any incident related to your health occurring during or after supply of the Services.
(d) Personal belongings taken on board are at your own risk.
(e) Ballooning is an outdoor adventure activity, and The Tour Operator cannot be held liable for damage to any clothing.
Brisbane Cruises:
72 hrs notice is required for general scheduled cruises. Cancellations within this time will not be refunded.
Four and six weeks is required for special events.
Mike Ball Dive Expeditions:
If a passenger cancels their booking with notice of less than 90 days, they forfeit 30% of trip fee. If notice is less than 30 days, they forfeit 100% of trip fee.
If the tour operator is forced to cancel the trip due to adverse weather conditions, passengers will receive a credit for future travel with the same tour operator, or a refund equal to 85% of the trip cost.
Fitzroy Island Adventures:
No refund inside 24 hours
Around And About:
Terms and Conditions
•Prices may change without notice
•Route and stops might vary due to unforeseen circumstances
•Tours may change or be cancelled due to unforeseen circumstances
•Accommodation cost to be paid directly to driver on pick up
•Cancellations up to 4 days prior to trip will result in loss of deposit
•Cancellations within 3 days result in loss of full fee
•Passengers must be waiting during allocated pick up times
•Pick up time might vary due to traffic conditions
•Failing to attend the tour, will result in loss of all money paid
•Seatbelts MUST be worn while travelling in the vehicle
•No smoking in the bus
•We do not take responsibility for the loss or damage of any personal property
•We do not take responsibility for any injuries sustained whilst on our tour
•All activities done at own risk
Hartleys Crocodile Adventures:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Coral Sea Dreaming:
Cancellations more than 28 days prior to departure - 20% cancellation fee.
Cancellations from 7 days to 28 days prior to departure - 35% cancellation fee.
Cancellations less than 7 days prior to departure and no-shows - 100% cancellation fee.
Should a trip be cancelled due to poor weather of mechanical breakdown, we will provide a full refund.
No refunds are offered if little or no sailing occurs.
Ocean Rafting:
Cancellations are accepted up until 7.00pm the night prior to the tour.
Autopia Tours:
Terms and Conditions: Although every effort is made, Autopia Tours shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Autopia Tours retains the right to alter routes, itineraries, bus type, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours. Accredited Bus Number: AC003612
Cancellation Policy: Cancellation within 2 to 7 days of departure prior to departure will result in a 50% loss of the ticket price; failure to board or cancellation within 48 hours of departure will result in full fare forfeiture.
Autopia Tours will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.
Whitsunday Jetski Tours:
Cancellations made after 6pm the night before tour or 'no show' may incur a 50% charge.
Kuranda Koala Gardens:
Cancellation Policy
Admission only:
No charge - however advice given prior to or on the day of travel is required for cancellations.
Package/Combination products:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Sky Dance Airways:
Our Adventure Aircraft and Mother Nature play in the same skies and so naturally your flight is subject to weather and other operational requirements. If your flight is canceled due to these reasons you may rescheduled to a later date subject to availability. Flights are also fully transferable between your friends and family if you can not fly for any reason. You may also transfer or reschedule flights or adventures so long as you give a minimum of 5 days notice. Rescheduling is also subject to availability. Flights canceled with less than 5 days notice may have some costs associated. We greatly appreciate any referrals or reviews you may give us. Please contact us directly if you have had anything other than a great experience with Sky Dance Airways. We would appreciate the opportunity to work with you to give you an exceptional service. Accommodation is not transferable or refundable (as this is not up to us). We are looking forward to seeing you soon and sharing an adventure in Southeast Queensland and Northern New South Wales.
Flights Canceled due to weather or aircraft maintenance can be rescheduled subject to availability
Flights re-bookable and transferable with 5 days notice
Booking fee may be charged if canceled within 5 days
Accommodation is non-refundable or transferable
Please Contact Us directly if you have any questions or to give us any feedback.
Day Trips From Brisbane:
28 days notice Full Refund
15-27 days notice 75% Refund
3-14 days notice 50% Refund
48 hrs or less NoRefund
Epic Ocean Adventures:
Cancellation Policy: Please reconfirm booking 24-48 hours in advance in case of time change to suit best weather or beach conditions. Any cancellation inside 48 hours is non refundable. Any cancellation within 7 days will incur a 20% cancelaltion fee.
If cancellation is made by customer and not by Epic Ocean Adventures regarding weather or any other reason the above policy stands.
Epic Ocean Adventures reserves the right to change or cancel tours/ lessons on the rare occasion due to poor or dangerous weather and beach conditions.
Real time assessment may result in cancellation before departure, on arrival or during tour. Refund less the deposit is issued if unable to operate prior to departure due to weather constraints and participants are unable to re book or participate in another activity. If cancellation occurs during tour or on arrival to location, deposit will be non refundable to cover transportation and park fee costs.
Explore Australia:
Explore Australia will not be held responsible for guests failing to familiarise themselves with the booking terms and conditions.
Cancellations within 48 hours or failure to board on the day of tour, will result in 100% full fare forfeiture.
No changes can be made within 48 hours of departure; however, you can transfer your booking to another person, and we must be advised of the name change.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
