Fish Tales Charters:
If less than 36 hours from booking date no refund issued-100%cancellation fee.
36-48 hours from booking date 50% cancellation fee.
Over 48 hours no cancellation fee, except booking fee.
Go West Tours:
Guest cancellation of any tour, in less than 48 hours prior to tour departure time will result in a 50% refund of tour farepaid. Cancellation within 24 hours of tour departure or failure to take up a tour will result in a total forfeiture of the tour fare.
Down Under Cruise & Dive:
All monies forfeited unless we are notified 48 hours prior to departure. For passengers voluntarily leaving the vessel or withdrawing from a course after day one, there will be no refund.
Cancellation of a dive course is fully refundable up until the end of day 1 only. Excluding deposit if paid.
All Tours are subject to the effect of weather or unforeseen circumstances. All dives are weather permitting and operate at the Captains discretion. No refund for incomplete dives. Should a cruise not operate for any such reason passengers will be offered an alternative day or refund for days lost only.
The operator reserves the right to cancel any tour, change vehicle type or arrange an alternative carrier if the minimum numbers in a group is not sufficient.
A reef tax applies to all persons traveling to the Great Barrier Reef. This will be $20 and payable onboard.
Please be aware that snorkelling and diving may be a strenuous activity. All divers must complete a medical questionnaire on board. Some existing medical conditions and / or the taking of certain medication may exclude the individual from in-water activities. Please discuss existing medical conditions with staff prior to travel. Divers 65 yrs and over must provide a current AS4005-1 dive medical prior to travel.
Certified divers must show an internationally recognised scuba cert card. In the interest of safety we recommend that you do not fly within 24hrs of last dive.
Please consider wind strength or roughness of sea before booking. All trips/dives are weather permitting at captains /divers discretion. No refund for incompleted dives. No refund for passengers voluntarily leaving any vessel early. All monies forfeited if cancelling less than 48hrs prior to travel. Should a trip be cancelled, passengers may be offered an alternative day for lost time/trip.
Cruise Whitsundays:
Bookings cancelled within 24 hours of departure incur a 100% cancellation fee. No shows are charged 100% of the tour cost.
Cancellation 24 - 48 hrs prior to departure incurs a 50% cancellation fee.
Transfer to another Cruise Whitsundays cruise - no fee.
Swan Valley Tours:
Swan Valley Tours reserve the right to cancel tours due to insufficient passenger numbers. Swan Valley Tours shall not be liable for any injuries, illness, damage, loss or delay that may be caused to the passenger and/or their belongings whilst on tour. Full payment or credit card details are required to confirm a booking. Cancellation fee is 100% within 24 hours.
Western Travel Bug:
* non arrival or less than 72 hours notice before departure - no refund
* more than 72 hours notice before departure - 25% non commissionable refund
* cancellation fees apply as soon as Western Travel Bug accept/confirm reservation
Red Earth Safaris:
No refund will be given if cancellations are received less than seven days before departure.
Frankland Island Cruises:
A 100% cancellation fee applies if advice is not provided a minimum of 36 hours prior to departure for cancellations or amendments.
HARTLEYS CROCODILE ADVENTURES:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Wildlife Coast Cruises:
Due to possible schedule amendments, we advise to check with our office before planning your itinerary.
Wildlife Coast Cruises reserves the right to cancel at short notice. If you wish to cancel your cruise, a 20% cancellation fee will apply. Cancellations within 48 hours of scheduled departure receive no refund. Some cruises may be cancelled due to weather, insufficient bookings or special events. In the event of this, an alternative cruise will be offered. If this is not possible, then at the discretion of management a refund will be considered.
Rottnest Fast Ferries & Tours:
All tours are weather permitting. All appropriate concession cards must be presented at the office prior to collecting your tickets. We have a no refund policy; however we can offer a credit note valid for one year for any cancellations that are made at least one hour prior to tour/ferry departure. Any no shows or cancellations made within one hour of departure will result in all pre-payments being forfeited. A no refund policy applies once payment has been made. Credit notes are valid for 1 year and will be issued instead of a refund.
Fitzroy Island Adventures:
No refund inside 24 hours
Hartleys Crocodile Adventures:
Cancellation Policy
Packages with transfers, meals or personalised wildlife experiences:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Autopia Tours:
Terms and Conditions: Although every effort is made, Autopia Tours shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Autopia Tours retains the right to alter routes, itineraries, bus type, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours. Accredited Bus Number: AC003612
Cancellation Policy: Cancellation within 2 to 7 days of departure prior to departure will result in a 50% loss of the ticket price; failure to board or cancellation within 48 hours of departure will result in full fare forfeiture.
Autopia Tours will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.
Whitsunday Jetski Tours:
Cancellations made after 6pm the night before tour or 'no show' may incur a 50% charge.
Gray Line Sightseeing Day Tours - Western Australia:
Cancellation fees of 50% may apply for a tour cancelled within 72 and 24 hours of travel. Cancellation fees of 100% may apply to a booking cancelled within 24hrs of travel or when no notice is given. Cancellation fees imposed on Gray Line by our suppliers will also be passed on.
Tours may be cancelled at Gray Line's discretion in the event of unforeseen circumstances.
Explore Group:
If you cancel more than 48hours prior to the cruise, there is no cancellation fee.
If you cancel between 48hours and 24hours prior there is a 50% fee.
If you cancel within 24hours of your tour or are a no show on the day there is a 100% fee.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
